Returns & Refunds
At LUCKI, we stand behind the quality of every grain we sell. If something isn’t right, we’re here to make it better.
Our Promise:
If you receive a product that is damaged, expired, or not what you ordered, we’ll happily replace it or offer a refund.
Return Guidelines:
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Eligible Products: Only unopened, unused products in their original packaging can be returned.
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Time Frame: Returns must be requested within 7 days of delivery or purchase.
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Proof of Purchase: Please keep your receipt or delivery confirmation.
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Damaged Items: If your product arrived damaged, send us a photo and we’ll sort it out quickly.
How to Start a Return:
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Call or WhatsApp us: +250 780 351 327
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Email: info@icmafr.com
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Provide your name, order details, and reason for the return.
Refunds:
Once approved, refunds will be processed within 5–7 business days through your original payment method or as store credit.